More about Susan
As a Senior Account Manager in APAC, Susan is a custodian to the clients at Human Made. Susan lives in Sydney, Australia with her husband and 2 daughters. Susan originally comes from Canada.
I am a highly energetic, adaptable and relationships-focused professional with 15+ years success driving new client acquisition, existing client retention, account growth and cross-sell within partnership portfolios of 50+ major clients / suppliers, for global multi-billion dollar businesses including Tramada Systems, BCD Travel and American Express (Australia & Japan).
My extensive experience within SaaS, Travel and Financial Services environments in Australia & Asia has provided me with advanced corporate insight into complex, multi-channel business models. Over the past decade I have also succesfully led teams of 13+ direct and dotted line reports, and developed innovative partner strategies for divisions with a yearly revenue of $5BN AUD p/a.
Alongside my strong technical capability is excellent commercial acumen; including the ability to negotiate and implement multi-million dollar partnerships. In prior roles I have leveraged technology and system improvements, alongside best practice relationship management to drive $250Million in new business through partner channels, and grown revenue within existing accounts by over $20Million.
Driven by a passion for positive organisational change and a thorough understanding of the use of innovation, digital and technology to drive business growth, I have also led significant award-winning change programs – including the execution of a Marketing automation process that has been launched across Australia, Singapore and Hong Kong on behalf of American Express.
In short, my career passion and area of significant experience is in building & leveraging sustainable and mutually beneficial partnership and supplier relationships that lead to long term success!
■ Strategic Account Development
■ Partnership & Supplier Relationship Management
■ Acquisition Channel Management
■ Team Leadership & Development
■ Multi-Channel Marketing Campaigns